Your privacy is our priority
At 29bit, your personal information is stored with the highest level of protection — through SSL encryption and a transparent policy.
This Privacy Policy ("Policy") applies to users of the 29bit platform. This document explains how 29bit collects your personal information, why it is collected, how it is used and kept secure, and what rights you have. By using our services, you are considered to have agreed to the terms of this Policy.
Table of Contents
- 1. Definitions & Introduction
- 2. What Information We Collect
- 3. How We Collect Information
- 4. Purpose of Using Information
- 5. Disclosure of Information & Third Parties
- 6. Cookies & Tracking Technologies
- 7. Data Retention & Security
- 8. Your Rights
- 9. Protection of Minors
- 10. Policy Changes
- 11. Contact
1. Definitions & Introduction
In this Policy, "29bit", "we", "us" refers to the online gaming and betting platform operated at the domain https://29bit.lat. "User", "you", "your" refers to any person who has created an account on the platform or used its services.
"Personal information" means any information by which you can be directly or indirectly identified — such as your name, address, mobile number, email address, financial details, and login credentials.
2. What Information We Collect
We collect various types of information when you create an account, use our services, and carry out transactions on 29bit.
2.1 Identity & Contact Information
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Address and nationality
2.2 Financial Information
- bKash, Nagad, Rocket, Upay number or linked bank account details
- Deposit and withdrawal history
- Transaction reference numbers
2.3 Technical & Usage Information
- IP address and device identity (device ID, operating system)
- Browser type and language settings
- Time spent on the platform, pages visited, and gaming activity
- Login and logout dates and times
3. How We Collect Information
We collect information through the following methods:
3.1 Directly From You
Information you provide yourself during account registration, the verification process, deposit and withdrawal forms, and when contacting support is collected.
3.2 Automatically
When you use the 29bit platform, technical information is collected automatically through cookies, log files, and similar technologies. This information is used to ensure the security and performance of the platform.
3.3 Through Third Parties
Payment processing partners and identity verification service providers may share limited information with us to confirm transactions. This information is used only for the relevant purpose.
4. Purpose of Using Information
29bit uses your information for the following purposes:
- Account management: To ensure registration, login security, and account verification.
- Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service improvement: To analyze platform performance and improve the user experience.
- Customer support: To respond to your questions, complaints, and support requests.
- Fraud prevention: To detect and prevent unauthorized transactions and suspicious activity.
- Responsible gaming: To identify excessive gaming patterns and provide support to users.
- Legal obligations: To comply with applicable laws and regulations and respond to lawful requests from authorities.
- Communication: To inform you about important account updates, security alerts, and changes to our services.
5. Disclosure of Information & Third Parties
29bit does not sell your personal information. However, in certain circumstances, limited information may be shared with the following parties:
5.1 Service Provider Partners
Payment gateways (bKash, Nagad, Rocket, Upay, bank transfer partners) and identity verification service providers receive only the information needed to complete their specific tasks. They are contractually bound to meet our privacy standards.
5.2 Game Providers
Game providers including Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming may receive the minimum technical information required to run gameplay — such as game session IDs. They do not receive your identity information.
5.3 Legal Obligations
We may be required to disclose information under a court order, a lawful request from an investigating authority, or applicable law. The proper legal process will always be followed in such cases.
5.4 Business Changes
Your information may be transferred in the event of a merger or acquisition for business purposes. We will notify you in advance if this occurs.
6. Cookies & Tracking Technologies
Cookies and similar technologies are used on the 29bit platform. These are small data files stored in your browser that help make our platform work more effectively.
6.1 Types of Cookies
- Essential cookies: For storing login sessions, security tokens, and language preferences — the platform cannot function properly without these.
- Functional cookies: To remember your preferred game categories and personalized settings.
- Analytics cookies: To analyze user patterns and help improve the platform.
6.2 Cookie Control
You can disable cookies from your browser settings. However, disabling essential cookies may limit some features of the platform. Instructions for managing cookies can be found in your browser's help section.
7. Data Retention & Security
7.1 Security Measures
29bit has implemented industry-standard security measures to protect your information:
- SSL/TLS encryption — all data transmissions are encrypted
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized personnel can access sensitive information
- Encrypted database storage
7.2 Retention Period
We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymized.
8. Your Rights
As a 29bit user, you have the following rights regarding your own information:
- Right of access: You have the right to know what information we hold about you. Upon request, we will provide a copy of your data.
- Right to rectification: If any of your information is incorrect or out of date, you can request a correction.
- Right to erasure: In certain circumstances you can request that your information be deleted — however, some information may need to be retained due to legal obligations.
- Right to object: You have the right to object to your information being used for marketing purposes.
- Right to data portability: You can request your information in a structured, readable format.
- Right to withdraw consent: You may withdraw consent given previously at any time — this will not affect the lawfulness of prior processing.
To exercise these rights, email [email protected]. We will respond to your request as quickly as possible.
9. Protection of Minors
29bit strictly provides services only to those aged 21 or older. We do not knowingly collect personal information from minors.
The registration process includes age verification. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.
10. Policy Changes
29bit reserves the right to update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:
- A notice published on the platform
- A message sent to your registered email address
- A notice displayed at login
Continued use of the platform after changes are made will be considered your acceptance of the updated Policy. If you do not agree with the changes, please contact our support team.
The date of the most recent update to this Policy is shown at the top of the page. Previous versions are available upon request.
11. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live chat: Available 24/7 in Bengali and English
We will do our best to respond to your request as quickly as possible. Complex requests may take more time, but we take every request seriously.